TERMS AND CONDITIONS
1. Introduction & Acceptance of Terms
Welcome to decor-copenhagen.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of the Website, your purchases of products, and any interactions with SEPAV TRADING – FZCO (“we,” “our,” or “us”), the owner, operator, and maintainer of this Website.
By accessing, browsing, or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or make any purchases.
These Terms apply to all users, including registered account holders, guest purchasers, and visitors to the Website. They form a legally binding agreement between you and SEPAV TRADING – FZCO regarding your use of the Website and any products or services offered through it.
All products and services offered on this Website are subject to availability and may be withdrawn, modified, or updated at our discretion without prior notice.
2. Company Information
This Website, decor-copenhagen.com, is owned, maintained, and operated by:
SEPAV TRADING – FZCO
IFZA Business Park,
DDP, 63340 – 001,
Dubai, United Arab Emirates
United Arab Emirates is our country of domicile.
All products, services, and content available on this Website are provided by SEPAV TRADING – FZCO, and the company is solely responsible for the operation of the Website, including order fulfillment, customer service, and any transactions processed.
For inquiries regarding the Website, your orders, or these Terms, you can contact us at:
info@decor-copenhagen.com
3. Eligibility & User Accounts
To use this Website and make purchases, you must meet the following requirements:
Minimum Age Requirement
You must be at least 18 years old to register as a user or make a purchase. Minors under the age of 18 are not permitted to register or transact on this Website.Account Registration
Certain features of the Website may require creating a user account. When registering, you must provide accurate, complete, and current information. You agree to update your account information promptly if any details change.Account Security
You are solely responsible for maintaining the confidentiality of your account login details. You are also responsible for all activity that occurs under your account, whether or not you authorized it.Prohibited Account Use
Accounts must not be used for fraudulent, illegal, or unauthorized purposes. We reserve the right to suspend or terminate accounts that violate these Terms or for any suspicious activity.
By creating an account or using this Website, you confirm that you meet the eligibility requirements and agree to comply with these responsibilities.
4. Use of the Website
By accessing or using decor-copenhagen.com, you agree to use the Website only for lawful purposes and in accordance with these Terms.
Permitted Use
Browsing products and services offered on the Website
Creating a user account, placing orders, and making payments
Contacting customer service for inquiries related to products, orders, or support
Prohibited Use
You must not:
Use the Website for any fraudulent, illegal, or unauthorized purpose
Interfere with or disrupt the operation, servers, or networks connected to the Website
Attempt to gain unauthorized access to any part of the Website, accounts, or systems
Copy, reproduce, distribute, or exploit Website content without written permission from SEPAV TRADING – FZCO
Merchant Rights
We reserve the right to:
Restrict or suspend access to the Website for any user who violates these Terms
Remove or edit content on the Website at our discretion
Refuse, cancel, or suspend orders if suspicious or unauthorized activity is detected
By using the Website, you acknowledge that SEPAV TRADING – FZCO may enforce these rules to ensure the Website operates securely and lawfully.
5. Products & Services
Product Information
Decor Copenhagen offers furniture and home décor products inspired by Nordic design. All products are displayed with descriptions, images, and specifications for informational purposes.
While we strive for accuracy, product colors, dimensions, and materials may vary slightly from those shown on the Website due to screen settings, photography, or natural material variations.
Availability
All products are subject to availability. We reserve the right to:
Modify, update, or discontinue products at any time
Limit quantities per order
Cancel orders if a product becomes unavailable after purchase
Product Use
Products purchased from the Website are intended for personal, non-commercial use unless otherwise specified. You are responsible for ensuring the suitability of products for your intended use.
Pricing & Product Display
Product prices, specifications, and images are displayed on the Website. All prices are subject to change without prior notice, but the final price charged to you will be confirmed at checkout and reflected on your transaction receipt.
By purchasing or using our products, you acknowledge that you have read the product descriptions and agree to these Terms.
6. Pricing & Currency
Displayed Prices
All product prices are displayed on the Website in Euros (EUR). Prices are inclusive of applicable taxes unless stated otherwise.
Checkout Price
The price and currency displayed at checkout will be the same as shown on your Transaction Receipt. The final amount charged to your card will also be reflected in your cardholder’s card currency as processed by your bank.
Price Changes
Decor Copenhagen reserves the right to update or change prices at any time. However, the price you pay is the one confirmed at checkout and reflected on your payment confirmation.
By placing an order, you acknowledge and accept the displayed price in Euros (EUR) and agree to pay the amount using your selected payment method.
7. Payment Methods & Security
Accepted Payment Methods
We currently accept Visa and MasterCard.
Payment Processing
All payments are processed securely through approved payment gateways. SEPAV TRADING – FZCO does not store, share, or pass your debit or credit card details to third parties.
Cardholder Responsibilities
Retain copies of all transaction records and receipts
Comply with all merchant policies and card issuer rules
Maintain the confidentiality of your account login and payment details
Payment Confirmation
Upon successful payment, a confirmation will be sent to you via email immediately or within a few minutes. This confirmation serves as proof of payment and includes order details, amount charged, and currency.
8. Order Process & Confirmation
Placing an Order
To place an order on decor-copenhagen.com, you must:
Browse and select the products you wish to purchase.
Add the products to your shopping cart.
Proceed to checkout and provide accurate billing, shipping, and payment information.
Confirm your order and complete the payment.
By completing the order, you are making a binding offer to purchase the products selected.
Payment Authorization
Payment will be authorized via the chosen payment method (Visa or MasterCard) during checkout. Orders will not be processed or shipped until payment is successfully received.
Payment Confirmation
Once your payment is successfully processed, you will receive a payment confirmation via email immediately or within a few minutes. This confirmation serves as proof of payment and will include:
Order number
Products purchased
Amount charged and currency
Delivery address
Expected delivery timeframe
Order Modifications
After placing an order, you may request modifications only if the order has not yet been processed or dispatched. Requests should be submitted immediately to our customer service email.
Order Acceptance
Receipt of your order confirmation does not constitute acceptance of your order. Decor Copenhagen reserves the right to refuse or cancel orders for reasons including but not limited to:
Product unavailability
Incorrect or fraudulent payment information
Violation of these Terms & Conditions
9. Shipping & Delivery
Shipping Process
Orders are processed on business days only. Items are shipped once the order is confirmed and payment is received.
Shipping Conditions
Products are packaged carefully for shipping, but Decor Copenhagen is not responsible for delays caused by carriers, customs clearance, or other external factors beyond our control.
Delivery Fees
Applicable delivery fees, if any, are displayed at checkout
Some orders may qualify for free delivery, as indicated at checkout
Delivery Times
Local/EU delivery: Typically 3–10 business days
International delivery: Typically 7–21 business days, depending on destination and customs clearance
Risk Transfer
The risk of loss or damage passes to the customer upon successful delivery at the specified shipping address.
Restricted Countries
Trading or services will not be provided to customers located in countries sanctioned under OFAC regulations.
10. Cancellation & Replacement
Order Cancellation
Orders may be canceled only if the order has not yet been processed or dispatched. To request a cancellation, customers must contact Decor Copenhagen immediately after placing the order via customerservice@decor-copenhagen.com.
Once an order has been processed or shipped, it cannot be canceled. In such cases, the order must follow the return and refund process described in Section 13.
If a product or order is non-cancellable, this will be clearly communicated before the purchase decision, including on the product page or at checkout, to prevent misunderstandings or disputes.
Replacement Policy
Decor Copenhagen may offer a replacement under the following conditions:
Wrong product sent: The product delivered does not match the order.
Defective product: The product is faulty upon delivery.
Damaged in shipping: The product was damaged during transit.
Tampered product: The product packaging shows evidence of tampering.
To request a replacement, customers must notify Decor Copenhagen within 48 hours of delivery and provide:
Order number
Photographic evidence of the issue (if applicable)
Replacements will be shipped at no additional cost to the customer when the request meets the above conditions.
Payment & Cardholder Security
No debit or credit card details are shared with third parties.
Cardholders must retain transaction records and adhere to merchant policies and rules.
Customer Responsibility
Customers are responsible for:
Reviewing product and order details before confirming a purchase
Ensuring eligibility for cancellation or replacement
Following the replacement or return instructions provided by Decor Copenhagen
11. Returns Policy
Right of Withdrawal
Customers in the EU have the right to return products within 14 days of delivery, in accordance with EU consumer protection laws, unless the product is explicitly non-returnable.
Return Conditions
To be eligible for a return, products must be:
Unused and in the original packaging
Accompanied by all accessories, manuals, and any promotional items
Free from damage, alteration, or tampering
Products not meeting these conditions may be rejected.
Return Process
Contact Decor Copenhagen at customerservice@decor-copenhagen.com to request a return.
Include your order number and reason for return.
Follow the instructions provided by our customer service team for shipping the product back.
Unauthorized returns may not be accepted.
Return Shipping Costs
Unless the return is due to an error by Decor Copenhagen (wrong, defective, damaged, or tampered product), return shipping costs are the responsibility of the customer.
Non-Returnable Items
Some products may be non-returnable or non-refundable. This will be clearly communicated on the product page or at checkout to prevent misunderstandings before purchase.
12. Refund Policy
Refund Method
All approved refunds will be credited to the original mode of payment used for the purchase. Refunds will not be issued to third-party accounts.
Refund Processing Time
Refunds are typically processed within 10 to 45 days, depending on the credit card issuing bank. The exact timing may vary according to your card issuer’s policies.
Refund Eligibility
Refunds may be issued under the following circumstances:
Wrong product sent: The product delivered does not match your order.
Defective product: The product is faulty or does not function as described.
Damaged in shipping: The product arrived damaged due to transport.
Tampered product: The product shows evidence of tampering or unauthorized handling.
To request a refund, customers must:
Contact Decor Copenhagen within 48 hours of delivery
Provide the order number and, where applicable, photographic evidence of the issue
Refund for Non-Eligible Cases
If a product is non-refundable, this will be clearly stated on the product page or at checkout prior to purchase to prevent misunderstandings or disputes.
Customer Responsibilities
Cardholders are responsible for:
Retaining copies of transaction records and receipts
Following the merchant’s policies and rules for returns and refunds
Ensuring that the product is returned in accordance with the Returns Policy
13. Shipping & Delivery
Shipping Process
Orders are processed on business days (Monday to Friday) once payment has been successfully received and confirmed. Products are carefully packaged to minimize damage during transit.
Delivery Conditions
Risk of loss or damage transfers to the customer upon successful delivery at the shipping address.
Decor Copenhagen is not responsible for delays caused by carriers, customs clearance, or external factors beyond our control.
Delivery Fees
Applicable delivery fees, if any, are displayed clearly at checkout.
Certain orders may qualify for free delivery, as indicated on the Website.
Delivery Timeframes
Local/EU deliveries: Typically 3–10 business days.
International deliveries: Typically 7–21 business days, depending on destination and customs procedures.
Delivery times are estimates and may vary based on the carrier and local regulations.
Payment Confirmation
Customers will receive payment confirmation via email immediately or within a few minutes after a successful payment.
The confirmation includes:
Order number
Products purchased
Amount charged and currency
Delivery address
Expected delivery timeframe
Restricted Countries
Trading or services are not provided to customers located in countries sanctioned under OFAC regulations.
14. Liability & Limitations
General Limitation of Liability
To the fullest extent permitted by applicable law, Decor Copenhagen and SEPAV TRADING – FZCO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Loss of profits
Loss of data
Loss of use of products or services
Any damages arising from delays or failures in delivery
Product Use
Decor Copenhagen is not responsible for:
Any damage resulting from improper use of products
Products used for purposes other than intended or stated
Shipping & External Factors
While we make every effort to deliver products on time and in good condition, Decor Copenhagen is not liable for:
Shipping delays caused by carriers
Customs, duties, or import/export restrictions
Events beyond our reasonable control, including natural disasters, strikes, or government actions
Accuracy of Information
While we strive for accuracy, Decor Copenhagen does not guarantee that product descriptions, images, pricing, or other content are error-free. Minor variations in color, dimensions, or materials may occur.
Third-Party Links
The Website may contain links to third-party websites. Decor Copenhagen is not responsible for the content, privacy practices, or policies of third-party sites.
15. Governing Law & Jurisdiction
Governing Law
Any purchase, dispute, or claim arising out of or in connection with this Website, including orders, payments, returns, or refunds, shall be governed and construed in accordance with the laws of the United Arab Emirates.
Country of Domicile
United Arab Emirates is our country of domicile.
Jurisdiction
The courts of the United Arab Emirates shall have exclusive jurisdiction over any disputes arising from the use of this Website, including disputes between the user and SEPAV TRADING – FZCO.
By using this Website, you agree to submit to the exclusive jurisdiction of UAE courts for any such disputes.
This section clearly establishes:
Governing law (UAE law)
Country of domicile (UAE)
Exclusive jurisdiction of UAE courts
This satisfies the payment processor requirement for legal clarity and ensures any dispute resolution is under local UAE law.
16. Amendments & Changes to Terms
Decor Copenhagen and SEPAV TRADING – FZCO reserve the right to modify, update, or amend these Terms and Conditions at any time.
Notification of Changes
Updated Terms will be posted on the Website with the effective date clearly indicated.
Users are encouraged to review the Terms regularly to stay informed of any changes.
Continued Use
By continuing to use the Website after changes are posted, you agree to be bound by the updated Terms.
Substantive Changes
If changes materially affect your rights, such as payment, refunds, or returns, these will be communicated clearly on the Website prior to taking effect.
17. Contact Information
For any questions, concerns, or requests regarding orders, returns, refunds, cancellations, or these Terms and Conditions, you can contact Decor Copenhagen at:
Email: info@decor-copenhagen.com
We aim to respond to all inquiries promptly. Please include your order number when contacting us regarding an order to ensure a faster resolution.
Business Hours:
Monday – Friday: 10:00 – 19:00
Saturday: 10:00 – 16:00
Sunday: Closed
